Refund policy

You are covered when

• The order was paid but never delivered within the stated timeframe.
• The delivered product does not work and cannot be replaced.
• The product materially differs from its description on the product page.

You are not covered when

• You changed your mind after a working product was delivered.
• The product stopped working because of a breach of its usage rules.
• You bought the wrong plan or duration but the correct item was delivered as ordered.

How it works

Contact support with your order number. We attempt a replacement first because it is usually faster. If a replacement is not possible, we approve a refund to the original payment method.

Timing

Refund requests should be raised within 7 days of delivery. Approved refunds are typically returned within 3-7 business days, depending on the payment rail used.

Chargebacks

Please contact us before opening a dispute with your payment provider. Disputes filed without contacting support first slow the resolution down for everyone.